Postbank assures that all SASSA beneficiaries paid

In today’s latest SASSA News- Postbank assures that all SASSA beneficiaries paid. Postbank wishes to provide SASSA beneficiaries and the public the assurance that, according to our records, all outstanding SASSA grant payments to recipients that were impacted by the system incident of the 5th and 6th of September have been made.

The process of reversing funds into all affected beneficiaries’ accounts has been completed. Many SASSA Gold Cards beneficiaries who had outstanding payments have been able to access their money through channels that include ATMs and retailers.

Social grants beneficiaries that still wishes to make enquiries relating to their social grants payments can contact Postbank on (The email and WhatsApp customer contact points responses are automated, therefore only send the beneficiary details):

  • Tel: 0800 53 54 55
  • Email:
  • WhatsApp: 073 806 1631

We have also encountered some attempts to defraud the system by individuals who would have received their funds trying to get double payments.

Our systems are very thorough and the people that are making these attempts will not be successful.

Instead, what these people are doing is clogging the system and denying people that need genuine assistance from being helped.

We condemn this behaviour which will be reported to law enforcement agencies as it also perpetuates the incorrect notion that there are still large numbers of SASSA beneficiaries that have not been paid.


Issued by: Dr Bongani Diako
Postbank spokesperson

The South African Postbank is a deposit-taking state-owned banking institution. The government has announced plans to restructure and corporatise Postbank to enable it to expand its service range to include lending, bancassurance and other financial services critical to the attainment of the mandate of financial inclusion.

The mission of Postbank is to be the trusted partner of government in financial inclusion and it aims to offer inclusive, accessible, simple and secure channels, and in so doing, become the bank of choice for government, business and individual customers in the underserved communities.