Resetting your own Password on sayouth mobi site
DESCRIPTION:
This card gives you the steps needed to allow the work seeker to navigate the mobi site to reset their passwords themselves
PROBING QUESTIONS:
Do you have the same email or phone number as when you registered?
Or have you set-up your security questions?
If that answer is YES to either one of these continue reading this help file. If NO you must phone one of our Guides (toll-free) to help on 0800 72 72 72.
Process to Follow:
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Click “Forgot Password” on sa youth login page
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If you has already added your new information (including the security questions) you will be able to reset it in 3 ways: with SMS, with email or using their security question.
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If not, you will only be able to reset using your phone number or email address.
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Resetting via SMS or email sends you a unique URL & NOT a temporary password.
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The unique URL will take up to an hour to arrive.
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When the you click on the unique link you will immediately be able to reset their password.
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You will then be able to login with their new password.
SCREEN SHOTS ?
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Click “Forgot Password” on login page
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If you has already added your new information (including the security questions) you will be able to reset it in 3 ways: with SMS, with email or using their security question.
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If not, you will only be able to reset using your phone number or email address
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STEP 2
Resetting via SMS or email sends you a unique URL & NOT a temporary password.
If you do not have the same phone number or email that you registered with you can not reset their password yourself and must phone customer support.
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STEP 3
When you click on the unique link they will immediately be able to reset their password. You will then be able to login with your new password.
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STEP 2b
If you login with their security question you will need to provide your username or ID number and answer your security question to reset your password.
