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SRD Lost your Phone Number

SRD Lost your Phone Number ? How to Update Your Contact Details for the SRD Grant. The Social Security Agency (Sassa) has provided guidance for individuals who have changed their phone numbers since applying for the R350 social relief of distress (SRD) grant. Many people have reached out to Sassa seeking assistance because they no longer use the phone number they provided during the application process. If you are in this situation, there are steps you can take to update your contact details and ensure a smooth process for receiving your grant.

Why Updating Your Contact Details is Important

When applying for the SRD grant, it is crucial to provide accurate and up-to-date contact information, including your phone number. This information is used to communicate with you regarding the status of your application and to facilitate the payment process. If you have changed your phone number or made an error during the application, it is essential to update your contact details to avoid any complications or delays in receiving your grant.

Three Options to Update Your Details

Sassa has outlined three options for changing your contact details to ensure a seamless process for receiving your SRD grant. These options include updating your information on the Sassa website, reaching out to their toll-free call center, or sending an email to the designated address. Let’s explore each option in more detail.

Option 1: Change it on the Website

The Sassa website provides a convenient platform for updating your contact details. Follow these steps to make the necessary changes:

  1. Visit the Sassa website or the SRD portal.
  2. Look for the section related to updating your contact details.
  3. Provide the required information, including your new phone number.
  4. Review the information for accuracy and submit the changes.

Option 2: Give Them a Call

Another option for updating your contact details is to contact Sassa’s toll-free call center. Here’s what you need to do:

  1. Dial the toll-free number: 0800 60 10 11.
  2. Follow the prompts to speak with a representative.
  3. Explain that you need to update your contact details, specifically your phone number.
  4. Provide the necessary information to verify your identity and make the changes.

Option 3: Send an Email

If you prefer to communicate in writing, you can update your contact details by sending an email to Here’s how to proceed:

  1. Compose an email addressed to
  2. Clearly state that you need to update your contact details, including your phone number.
  3. Provide any additional information requested by Sassa to verify your identity.
  4. Send the email and wait for a response confirming that the changes have been made.

The Importance of Updating Your Details for Grant Collection

Updating your contact details is crucial not only for receiving the SRD grant but also for the ease of grant collection. Sassa offers two methods for collecting the grant: cardless banking at an ATM and direct deposit into a bank account. Let’s explore the importance of updating your details for each collection method. Also ReadSASSA Contact Number: Toll-Free Assistance for Social Grants

Cardless Banking at an ATM

If you choose to collect your grant through cardless banking at an ATM, it is essential to ensure that your cellphone number is registered with Rica. This registration process helps to prevent fraud and ensures that you receive the necessary information to withdraw your grant. By updating your phone number with Sassa, you can avoid any issues when attempting to access your grant through cardless banking.

Bank Account Deposit

Alternatively, you can choose to have your grant deposited directly into your bank account. In this case, it is vital to provide a bank account registered in your name during the application process. By updating your contact details with Sassa, including your phone number, you can ensure that any necessary information, such as till pins, is sent to the correct number. This will facilitate the smooth withdrawal of your grant from merchants.

What to Do If You’ve Lost Your SIM Card or Entered the Wrong Phone Number

If you have lost the SIM card you used to register for the SRD grant or accidentally entered the wrong phone number into the system, there is still a solution. Sassa provides options for updating your details to rectify these situations. Here’s what you can do:

  1. Follow the steps outlined in the previous sections to change your contact details on the Sassa website, through the toll-free call center, or via email.
  2. Provide the necessary information, including your new phone number, to update your details.
  3. Ensure that all the information provided is accurate and submit the changes.

By taking these steps, you can correct any errors or update your contact details, ensuring a seamless process for receiving and collecting your SRD grant.


Updating your contact details for the SRD grant is essential to avoid complications and delays in receiving your payment. Whether you have changed your phone number, lost your SIM card, or made an error during the application process, there are options available to rectify the situation. By following the steps outlined by Sassa, you can update your details and ensure that you receive your grant smoothly. Remember, accurate contact information is crucial for both communication and the collection of your grant.

Israel Wellington Jeremiah
Israel Wellington Jeremiah
I work to provide access to global experiences to all through educational opportunities like scholarships, training and conferences, fellowships, grants and awards, jobs, internships , learnerships and volunteer programs.