srd sassa gov za application 2021
Applications are now open for is now open for the South African government’s reinstituted sassa r350 grant
Steps to Proceed
Step 1 : Choose An Application Channel
Apply via one of these channels
WhatsApp : Send a message to 082 046 8553
SRD Website : http://srd.sassa.gov.za
SASSA Chatbot : www.sassa.gov.za
Step 1.1 : Application Via Whatsapp
** Send WhatsApp message to 082 046 8553
** Applicant will provide personal details as prompted by the chat
** Applicant will receive a Reference number, an OTP number and website link to click on
** Applicant must click on the link; insert the OTP number and click verify
** Applicant provide surname and ID number
** Applicant confirm details as per details provided on the chat
** Continue to Step 2: AGREE TO TERMS AND CONDITIONS
Step 1.2 : Application Via SRD Website
** Open Internet browser
** Search for: http://srd.sassa.gov.za
** Applicant capture ID number and mobile then click send sms button
** Applicant will receive a 6 digit OTP number
** Applicant must insert the OTP number and click verify pin
** Continue to Step 2: AGREE TOTERMS AND CONDITIONS
Step 1.3 : Application Via Sassa Chatbot
** Open Internet browser
** Search for: www.sassa.gov.za
** On the website; applicant will click on SRD R350 Grant assistance chatbox
** Applicant provide ID number and Mobile number
** Through the chat, the applicant will choose I want to apply for SRD R350
grant
** The chatbot will provide a link to the SRD Website
** The Applicant will follow the SRD Website Steps
** Continue to Step 2: AGREE TO TERMS AND CONDITIONS
Step 2 : Agree To Terms & Conditions
** Read Declaration and Consent Document
** Agree to the content of the Declaration and Consent Document
** Read and understand the You and Your Special COVID-19 SRD Grant document
** Agree to understanding the contents of the You and Your Special COVID-19 SRD Grant document
Step 3 : Provide Personal Details
** Provide ID Number, Name, Surname as it is printed on the ID Document/ Card
** Provide other personal Details e.g. address, gender, etc.
Step 4 : Submit Banking Details/ Choose Payment Option
New Applicant :
i. Clients with Personal Bank Account
** Choose Bank Name
** Provide Account number
** Provide Branch Name
** Provide Account Type
** Agree to Terms and Conditions
** Submit Banking Details
ii. Clients without Personal Bank accounts
** Choose Payment option- Cash Send
** Agree to Terms and Conditions
** Submit Banking Details
Existing Client :
i. Confirm Existing Personal Banking Details
** Agree to Terms and Conditions
** Click Submit
ii. Clients with Cash send Option who wish to add bank details
** Choose Bank Name
** Provide Account number
** Provide Branch Name
** Provide Account Type
** Agree to Terms and Conditions
** Submit Banking Details
Step 5 : Receive a SMS On Your Mobile Number
Message Sample : Application ID: 123456, 88…081. SASSA confirms successful update of banking details for BANK NAME. Your SRD R350 Grant application is now active.
NB : It is important to provide SASSA with a mobile number where we will be able to reach you to send SMS, if you are declined or with regard to your banking details.
Step 6 : SASSA Verification & Validation Process
** ID Number, name and surname provided by the client is verified with the Department of Home Affairs data
** ID Number is matched against approved databases such as UIF, SARS, NSFAS etc.
** Fraud Risk Scoring is done with Fraud prevention partners- The Client ID number and Mobile number is checked against the approved databases
** Application is Approved or Declined with reason
Step 7 : Viewing Application Status
i. Application status can be viewed on the following Channels
Visit SRD Website: http://srd.sassa.gov.za
ii. Under Application Status tab click here to check status
WhatsApp : send message to 082 046 8553
Toll Free Call Centre : Contact- 0800 60 10 11
Step 8 : Reconsideration
** If Client’s application is declined, the client has the right to request reconsideration within 30 days of receiving the declined reason.
** Client must request reconsideration for each month that the application is declined
** Application for reconsideration
Visit SRD Website: http://srd.sassa.gov.za
i. Under Application for Reconsideration tab:click here to apply for reconsideration
If client struggles, Please contact
ii. SASSA Toll Free Call centre on 0800 60 10 11 to request reconsideration
Step 9 : SRD Grant Cancellation
Visit SRD Website: http://srd.sassa.gov.za
** Under Cancel my Application tab: click here to cancel online
** Provide ID number and mobile number, then click send pin
** Client will receive a sms with 6 digit OTP number
** Applicant must insert the OTP number and click verify pin
** Click cancel my grant
** A message will pop up to ask if applicant is sure about the cancellation of the grant
** Click YES to continue with the cancellation; Click NO to Discard
Step 10 : SRD Grant Reinstatement
Visit SRD Website: http://srd.sassa.gov.za
** Under Cancel my Application tab: reinstate my cancelled grant application
** Provide ID number and mobile number, then click send pin
** Client will receive a sms with 6 digit OTP number
** Applicant must insert the OTP number and click verify pin
** Agree to terms and Conditions
** Click reinstate my grant
** A message will pop up to ask if applicant is sure about the reinstatement of the grant
** Click YES to continue with the reintatement; Click NO to Discard
General Information
To change Mobile number Client must contact
i. SASSA Toll Free Call centre on: 0800 60 10 11
If further clarity is required, Please contact:
ii. SASSA Toll Free Call centre on: 0800 60 10 11
OR
iii. Send an email to: Grantsenquiries [AT] sassa.gov.za OR
Visit the SASSA website:
www.sassa.gov.za
http://srd.sassa.gov.za
